Player & Product Experience Specialist (Bilingual Japanese)

Nintendo of America Inc., a leading player in the global gaming industry, is seeking a dynamic and customer-focused individual to join our team as a Player & Product Experience Specialist. At Nintendo, we believe in creating unique and immersive gaming experiences that resonate with players worldwide.

Job Description:

As a Player & Product Experience Specialist, you will play a key role in enhancing the overall player experience and ensuring that our products meet and exceed customer expectations. This role involves a combination of customer support, product knowledge, and a passion for delivering exceptional service.

Responsibilities:

• Respond promptly and effectively to player inquiries, providing assistance on a range of topics, including product information, technical support, and gameplay inquiries.
• Utilize various communication channels, including email, chat, and phone, to address player concerns.
• Develop a deep understanding of Nintendo's product lineup, including gaming consoles, accessories, and games.
• Stay updated on product features, releases, and industry trends to provide accurate information to players.
• Investigate and troubleshoot player-reported issues, collaborating with internal teams to resolve technical and non-technical concerns.
• Escalate complex issues to the appropriate teams and ensure timely resolution.
• Proactively engage with players through social media, forums, and community platforms to foster a positive and inclusive gaming community.
• Gather player feedback and insights to contribute to product improvements.

Requirements:

• Bachelor's degree in a relevant field or equivalent work experience.
• Strong customer service orientation and excellent communication skills.
• Passion for gaming and a deep understanding of the gaming industry.
• Ability to navigate and troubleshoot technical issues related to gaming consoles and software.
• Experience in a customer support or player experience role is a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a dynamic team in a hybrid work model.
• Access to Nintendo products and gaming events.
• Career development and growth opportunities.

How to Apply:

Visit our Careers Page to explore this exciting opportunity and submit your application. Join Nintendo in creating memorable player experiences and contributing to the vibrant world of gaming!

Note: Nintendo of America Inc. is an equal opportunity employer. We encourage candidates of all backgrounds to apply.